Shipping & Handling
Shipping & Handling
At GownGown, we want to get your dress to you as quickly and safely as possible. This policy outlines everything you need to know about our shipping methods, processing times, delivery estimates, and handling procedures.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email with tracking information once your order leaves our warehouse.
Please note that processing times may be extended during peak seasons, promotional events, or periods of high order volume. We will notify you promptly if we anticipate any significant delays.
Shipping Methods and Delivery Times
We offer several shipping options at checkout. Delivery times are estimates provided by our carriers and are not guaranteed. Actual delivery may vary depending on your location, carrier performance, and customs processing.
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Standard Shipping: Estimated delivery within 5–10 business days after dispatch
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Express Shipping: Estimated delivery within 2–4 business days after dispatch
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Expedited Shipping: Estimated delivery within 1–3 business days after dispatch (available for select regions)
Please note that business days exclude weekends and public holidays. Delivery times may be longer for remote or rural areas, or for international orders subject to customs clearance.
Shipping Costs
Shipping costs are calculated at checkout based on the following factors:
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Delivery destination
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Selected shipping method
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Order weight and dimensions
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Any applicable promotional offers (free shipping promotions will be clearly indicated on our website)
We occasionally offer free standard shipping for orders above a certain value. Any such offer will be clearly displayed on our site and applied automatically at checkout when eligible.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's tracking page. You can use this information to monitor your package in real time.
Please allow up to 24 hours after receiving your tracking number for the carrier's system to update with the first scan. If your tracking information does not show any updates for more than 3 business days, please contact us at gowngown@outlook.com with your order number, and we will investigate on your behalf.
Domestic Shipping
For orders delivered within the same country as our warehouse, we partner with reliable national carriers to ensure timely and safe delivery. Domestic shipments typically require a signature upon delivery for orders above a certain value. If you are not available to receive the package, the carrier may leave a notice or attempt redelivery.
International Shipping
We are proud to ship to customers around the world. International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in our shipping fees or product prices.
We recommend checking with your local customs office for information on applicable duties and taxes before placing your order. Please note that we are required to declare the full value of the items on customs forms and cannot mark packages as gifts or adjust values to reduce duties.
International delivery times may vary due to customs clearance procedures, which are beyond our control. In some cases, customs may hold packages for inspection, causing delays. We appreciate your patience in such situations.
Address Accuracy
Please ensure that your shipping address is complete and accurate at the time of checkout. We are not responsible for delays or lost packages resulting from incorrect or incomplete addresses provided by the customer. If you realise that you have entered an incorrect address after placing your order, please contact us immediately at gowngown@outlook.com. We will do our best to update the address before dispatch, but we cannot guarantee that changes can be made once the order has been processed.
Lost or Damaged Packages
We take great care in packaging every order to minimise the risk of damage during transit. However, if your package arrives damaged, please take photographs of the damaged packaging and the item(s) inside, and contact us within 7 days of delivery at gowngown@outlook.com. We will work with the carrier to resolve the issue and arrange for a replacement or refund as appropriate.
If your package is marked as delivered but you have not received it, please check with neighbours, building management, or any safe location around your delivery address. If you are still unable to locate the package, contact us within 7 days of the delivery date. We will open an investigation with the carrier, which may take several business days. Please note that we cannot issue replacements or refunds for packages marked as delivered until the carrier's investigation is complete.
Undeliverable Packages
If a package is returned to us because the carrier was unable to deliver it due to an incorrect address, unclaimed pickup, or refusal of customs charges, we will contact you to arrange reshipment. Reshipping costs will be your responsibility. If you choose not to have the order reshipped, we will issue a refund for the product price only, minus the original shipping costs and any return shipping fees charged by the carrier.
Split Shipments
In some cases, orders containing multiple items may be shipped in separate packages due to stock availability or item size. You will receive separate tracking information for each shipment. There is no additional charge for split shipments.
Contact Us
If you have any questions about our Shipping & Handling policy, or if you need assistance with tracking your order, please contact us:
Email: gowngown@outlook.com
We are committed to ensuring that your order arrives safely and on time. Please do not hesitate to reach out if you need any help.